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Refund policy

Return/Exchange Policy

Return and exchange condition

  • Return or Exchange with no surcharge are allowed within 7 working days after receipt of the product.
  • Exchange is allowed for products sold by KSP only.
  • The company reserves the right not to accept the exchange or return after that period.
  • Customers are required to return their product in the original condition with its original package, labels, and other associated items received along with a proof of purchase. For electronics products, seals / boxes cannot be broken.
  • The company reserves the right to evaluate the return before processing replacement.
  • The company reserves the right to exchange merchandise under the company’s conditions and policy only.

Return or Exchange are allowed for the following cases:

  • A faulty item in size or wrong model.
  • A defective, damaged or nonfunctional item due to manufacturing defect or delivery mishandling.
  • Missing parts or incomplete packages.

How to process the return/refund

  • You can Contact KSP at 958324436 or send an email to
  • Our Call Center agent will assist you to process the return. Our call center agent will assess if your return is accepted as per the conditions above, and you will be requested to send a proof / picture of your product. If your return is accepted, you can proceed to send the item back to us.
  • You can also return the product directly at our store in Nakhon Pathom at 98/19 Moo 11, Phutthamonthon 5 Road,Tambon Raiking, Amphur Sampran Nakhon Pathom 73210
  • The return shipping fee would also be reimbursed to the customer post during the order refund.
  • In case of credit card payment, a refund will be initiated to the credit card within 30 business days after receiving a confirmation from KSP. However, this may vary by the credit card billing date of customers.
  • In case of payment via internet banking, ATM, or bank counter, a refund will be initiated to the bank account within 30 business days after receiving a confirmation from KSP.